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Frequently Asked Questions
Ordering
I'm having trouble
ordering online. What do I do?
Please call us at 800.654.1984 to place your order via phone. We will
be happy to take your order.
What forms of payment
do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal and Money
order.
Please send Money
order to:
BannerDisplayStands.com
32300 Aurora Road
Solon, Ohio 44139
Do you offer bulk
rate discounts?
If you are a retailer looking to sell these products, we can give you
the best price.
Is my credit card information safe when ordering from BannerDisplayStands.com?
Yes! Keeping your personal information personal is a top priority. All
credit card transactions are encrypted via secure socket layer.
I have a question about placing an order and haven't found the answer
here on your FAQ page. What do I do?
Please call our Order Hot Line at 800.654.1984 or click on Contact Us
(at the top of this page) to submit your question to our customer service
representatives. We'll do our best to answer all of your questions within
2-72 hours.
I had a problem
at checkout. How do I know you received my order?
You'll receive e-mail confirmation immediately after your order has been
placed. If you don't receive e-mail confirmation within one hour, please
contact BannerDisplayStands.com customer service by phone at 800.654.1984
Shipping
How long will it
take to ship my order?
For an estimated delivery date, take a look at our UPS transit map below
- this shows approximate shipping times from Dallas in business days.
You'll receive a Shipping Confirmation Notice from UPS via e-mail when
your item ships. This notice will provide your UPS tracking number and
an approximate delivery date.
We make all effort to ship orders received before 3:00 PM EST the same day; however, please allow 24-72 hours for shipping. If it's urgent please let us know by calling us at 800.654.1984 or putting a comment on the "Customer Comments" section of the payment page on your order. This comment will appear on your invoice and we will be able to expedite your shipment. If you are in a hurry but do not put the date by which you need to receive it, then we are not responsible for delays in shipping. For very urgent orders, we recommend express shipping, which is available for an extra charge. All orders are processed in the order they are received and subject to availability of products in stock. If a color or a product is over sold, we will call you and give you an option to choose different a color or a higher-end product at no extra charge to you. (Certain terms and conditions may apply to this offer). All orders received on Friday after 3:00 PM EST will be shipped on Monday.
Can I have an item
sent to another address?
Yes, you'll have the option of selecting an alternate shipping address
during the ordering process. However, it is our policy to call you and
verify that the order is genuine. In some cases we might need you to fax
us a copy of your driver's license and sign a copy of your invoice.
I'd like to return
an item for a refund. How do I do this?
Take a look at our Store Policy
page to find out how to return your item for a refund.