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Store
Policy
Your Satisfaction is Our Success.
We strive to provide
our customers with the highest level of service possible. From first visit
to order delivery, we want you to be completely satisfied with your experience.
In order to be fully satisfied it is very important for our customer to
read our store policy and the warranty of the product.
If you have any question about warranty or our policy our friendly and
knowledgeable sales staff is available to help you.
You can shop with confidence at BannerDisplayStands.com as every product we ship is covered by a manufacturer's warranty, unless otherwise noted.
Certain conditions
and/or restrictions apply:
30-Day Limited Manufacturer's Warranty
All products sold
by BannerDisplayStands.com carry a full manufacturer's warranty. BannerDisplayStands.com
warrantys any products that are sold on this site; Product warranty obligations
are limited to those set forth in the printed literature included with
the Products. For complete warranty details, call the BannerDisplayStands.com
Customer Satisfaction Center at 800.654.1984. BannerDisplayStands.com
DISCLAIMS ALL OTHER WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING
THE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
This warranty is extended to replacement parts and necessary labor of
covered products for defects in material or workmanship only. This warranty
does NOT extend to the transportation or shipping cost to repair or replace
either product or parts.
Manufacturers warranty does not extend to those items identified as standard "wear and tear" items (i.e. belts, tires, or batteries). Warranty also does not extend to plastic parts including color coordinated housings.
BannerDisplayStands.com warranty does not extend to consumer abuse, neglect, and ignorance.
Replacement Parts Policy:
Once the warranty
claim is established, customers are required to return the defective part.
Once the defective part is received by BannerDisplayStands.com, we will
send a replacement of same part. If you need BannerDisplayStands.com to
send advance replacement parts before we receive the damaged merchandise,
BannerDisplayStands.com will bill you for the merchandise according to
your payment terms and then credit your account when the damaged merchandise
is received by BannerDisplayStands.com.
The parts and labor warranty covers:
Replacement parts
EXCEPT plastic parts; wear-and-tear items. Labor for the removal and replacement
of or part(s) that occurs at our service center. Labor charges at any
other repair facility are not covered under the warranty.
This warranty is effective only if the product is used under normal conditions
for its intended purpose and the product receives all necessary maintenance
and adjustments. We reserve the right to determine what damage is due
to defective materials and what is due to product abuse or misuse. We
shall not be responsible for any losses to the customer as a result of
the failure of any part, including incidental or consequential loss or
damage arising from injury, loss of use, loss of time, rental vehicles,
loss of profits, or loss of income. There are no agreements or warranties,
expressed or implied including warranties of merchantability or fitness
for a particular purpose, other than those stated in this agreement. This
warranty extends only to the original customer and is non-transferable.
Payment, Cancellation, and Orders:
PayPal, Credit cards, Money Orders, and Bank Checks are the only form of payment that will be accepted for product orders on this Internet Site. All orders received from BannerDisplayStands.com are subject to acceptance according to BannerDisplayStands.com's sole and absolute discretion. Once accepted, BannerDisplayStands.com will attempt to fill our customer's order, subject to available inventory. BannerDisplayStands.com will not be liable for delay in failure to ship products. Customers who cancel or change orders after an order has been processed will be charged a service fee from $25.00 and up subject to cost from cancellation.
Reservations & Exceptions:
BannerDisplayStands.com reserves the rights to change prices, terms, specifications and warranties for products on this Internet Site (BannerDisplayStands.com) at any time without prior notice. BannerDisplayStands.com endeavors to post accurate information, but mistakes can sometimes be made, and any errors in product specifications, descriptions, and pricing are subject to correction by BannerDisplayStands.com. BannerDisplayStands.com reserves sole discretion over the acceptance of orders, and may reject any order that is not consistent with the requirements of these terms & conditions or BannerDisplayStands.com merchandising policies.
Governing Law:
This Internet Site is controlled, operated and administered by BannerDisplayStands.com from its offices in the state of Ohio, USA. This agreement and any sales hereunder shall be governed by the laws of the state of Ohio, without regard to conflicts of laws. Customer agrees to submit to the jurisdiction and venue of the federal or state courts of the state of Ohio for any disputes, claims or causes of action involving this Internet Site or this agreement. Customer agrees to abide the laws of the United States and any applicable state laws. No representations are made that this Internet Site or its materials, products or contents are appropriate or available for use outside the United States.
Headings: The section headings used herein are for convenience of reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived there from.
REFUND POLICY
All of our product
pass a rigorous 16 point inspection before shipment to insure that they
are completely functional and free of any damage. BannerDisplayStands.com
cannot accept responsibility for merchandise arriving in damaged condition.
Merchandise can be damaged in transit even if no outward damage of the
carton is evident. Upon receipt of your order, if any damage, concealed
or apparent, is discovered, Notify the Freight Line and BannerDisplayStands.com
immediately; we will help you to notify the carrier. The carrier will
return and inspect the damaged goods at their expense. DO NOT DISCARD
ANY PACKING MATERIAL OR CARTONS IF DAMAGE IS FOUND, BannerDisplayStands.com
WILL NOT BE HELD RESPONSIBLE FOR DAMAGED MERCHANDISE IF THE CARRIER CANNOT
INSPECT THE ORIGINAL PACKING CARTONS. Once the claim is established and
the merchandise is returned, we will send a replacement of same product.
If you need BannerDisplayStands.com to send advance replacement merchandise
before we receive the damaged merchandise from the carrier, BannerDisplayStands.com
will bill you for the merchandise according to your payment terms and
then credit your account when the damaged merchandise is received by BannerDisplayStands.com.
Customer is responsible for returning product in 100% new, re-sellable condition. Product is not eligible for a refund if it has been worn, used, abused or damaged in any way. Product must arrive complete and in the original packaging.
Customer must initiate return shipment of the product within 15 days of the delivery date.
Preparing your product for return shipment:
- Re-pack the product
securely in its original packaging, include the original contents of
the box; warranty cards, manuals, accessories, promotional items, etc.
- Include a copy
of your invoice.
- Include a brief
note explaining the reason you are requesting a refund.
- Clearly print your
RMA# on the return shipping label (on the outside of the box).
- Customer is responsible
for return shipping charges.
- For your protection
we recommend all returns be sent via UPS, Federal Express, or other
courier that issues a tracking number. We recommend that the shipment
is insured. The customer is responsible for damage or loss during return
shipping.
- Freight collect
and COD packages will not be accepted.
At the discretion of BannerDisplayStands.com: Returns which do not follow the above guidelines may be refused and require the customer to pay return shipping and handling fees, or an additional processing fee may apply. Items returned without an RMA# will be refused by our receiving department and shipped back to you.
How will I receive my refund?
Once a product has been accepted for refund, credit will be applied to the account through which payment was originally made within 3 – 6 weeks of the products receipt. Customer will receive via the mail a credit invoice detailing the amount of the refund and any deductions.
The amount of the refund is affected by the following store policies;
Shipping and handling
costs are non-refundable.
The shipping and handling cost of an order is non-refundable.
A 30% restocking fee is charged on all returns.
If you have any questions
regarding our Refund Policy, please click on "Contact Us" at
the top of the page and submit your question to our Customer Service Representatives.
How will I receive my new product(s)?
Once a product has
been accepted for exchange, the amount of credit applied to your new purchase
is affected by the following store policies;
By ordering from our website you acknowledge that you have fully read the warranty and store policy and you fully understand and accept it.